We hope you are thrilled with every Holly Aiken Bag or Accessory! If you do prefer an exchange or return, our policy follows:

No returns or exchanges after 14 days of purchase. 
We reserve the right to refuse used or damaged items. 

An item purchased at our Raleigh, NC store, Stitch, may be exchanged or returned within 14 days of purchase. Original tags, packaging and receipt are required. 

An item ordered online at may be returned within 14 days of receipt of the item. Original tags, packaging and receipt are required. Items returned via mail that have been used, damaged or returned outside of our 14 days policy will not be refunded. We do not accept exchanges via mail. For exchanges via mail - please return items and re-purchase. Refund payments will be processed within 48 hrs. Please ship unused and undamaged items to: Holly Aiken Bags 20 E Hargett St Raleigh, NC 27601. 

An item received as a gift may only be exchanged for other Holly Aiken merchandise within 14 days of purchase. Original tags, packaging, and a receipt, or name of the gift-giver, must be available, to determine the value of the item being exchanged. 

Any item that has been custom designed may not be returned or exchanged. Custom designed items cannot be cancelled once they are placed.