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RETURNS & FAQ


RETURN AND EXCHANGE POLICY
We offer a 30-day return policy on all stock items - no returns on cutom designed bags. Please ship back to us your unused products with tags. After we receive and inspect your return via mail we will process your refund immediately. Refunds are made to the original form of payment and will post in 3-5 days after we receive your return.


SHIPPING
We try our very best to get orders shipped out as soon as possible. All of our products are handmade in North Carolina and ship from our shop in Wilmington, NC. There is always a possibility that an item ordered from our current collection is still in production and will ship as soon as it's completed. Shipping estimates apply to transit time and do not speed up the production time of an order. If you need an item shipped same-day or have a delivery deadline, please contact us and we will do our best to accommodate your needs.

On average processing time for non-custom orders is 7-14 days (just a reminder, an item in your order might not have been completed and is still in production). Custom order production time is 4-6 weeks. For any special shipping needs or requests please reach out to us at info@hollyaiken.com.

All shipments going outside of the USA are subject to duties, customs, handling, and other fees. We are not responsible for the reimbursement of any fees assessed at the time of delivery.


CUSTOM ORDERS
All custom bags are made to order and may not be returned or exchanged. We are pleased to allow you to customize almost all of our products with your choice of pattern and color. Significant product development, exacting specifications and construction detail goes into the design of every Holly Aiken product before it is introduced to the market. For this reason, no alterations can be made in the size or structure of the product. Please allow 4-6 weeks for your order to be hand-crafted. Choose your style, select your pattern and colors... the combinations are endless!


WHOLESALE
We sell wholesale to select boutiques throughout the USA and overseas. If you are a store buyer interested in more information about our line and think your boutique is a good fit for our bags, please contact us - we would love to hear from you! info@hollyaiken.com


CLEANING
While our bags are tough enough to withstand daily wear and tear, enemies of cleanliness always seem to find us. We've formulated a few ways to get your bag back to its spic-and-span potential.

1) Soap and a damp cloth and scrub; just like your mom said to do behind those ears. A simple, yet effective way to get the dirt!
2) Discovered a truly heinous spot? A little wipe here and there with rubbing alcohol usually does the trick for spots that ignore the soap and water effort.
3) A mild abrasive bleach cleanser. That's what you should do to stubborn dirt or spots. Slap it on and rub gently. Take it off with a damp towel and hopefully, those darn spots will be on the towel and not your bag.
4) Mr. Clean Magic Eraser's also work great if all else fails.

*Did you know that your Holly Aiken bag is antimicrobial and antibacterial protected? It's also mildew and oil-resistant. Talk about indestructibility! Thumbs up for vinyl