We hope you are thrilled with every Holly Aiken Bag and Accessory you own!
If you prefer an exchange or return, our policy follows:

No returns or exchanges after 14 days. 

Bags purchased at our Raleigh, NC store, Stitch, may be exchanged or returned within 14 days of purchase. Original tags, packaging and receipt are required. 

Bags purchased online at may be returned within 14 days of receipt of order. Original tags, packaging and invoice are required. For online exchanges, please return items and make a new purchase. Items returned via mail outside of our 14 days policy will not be refunded. Refund payments will be processed within 3 days of receipt of return. 
Please ship returns to:
Holly Aiken Bags 20 E Hargett St Raleigh, NC 27601

Bags received as a gift may only be exchanged for other Holly Aiken merchandise within 14 days. Original tags, packaging, and a receipt, or name of the gift-giver, must be available, to determine the value of the item being exchanged. 

Any item that has been custom designed may not be returned or exchanged. Custom designed items cannot be cancelled once they are placed.